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CLIENT SERVICES
Returns & exchanges.
Tell us what you need. We’ll help you find the next step.
Start with a conversation.
For a return, exchange or an issue with an item, email info@velazur.in. Include your order reference, the product name and a short explanation of your request.
The return window, eligibility conditions, return shipping arrangements and refund timing have not yet been published on this website. Please ask the team to confirm the applicable terms.
Before sending an item.
Contact VELÁZUR for the correct return instructions and destination. This website does not provide a return address or issue an automatic return authorisation.
How do I request a different size?
Tell us the product, the size you received and the size you would prefer. The team can confirm availability and the applicable exchange process.
What if an item arrives damaged or incorrect?
Contact info@velazur.in with your order reference and a description of the issue. You can attach relevant photographs in your email app.